Support and Contact

Updated October 16, 2026 · Launch-preparation draft

Public launch has not occurred and payments remain tests. Listing the contact details does not verify domain deployment, mailbox delivery or live-payment approval; those require separate checks before launch.

Sending a useful request

Email from your registered address with “Payment”, “Generation task”, “Refund request”, “Privacy request”, “Content report” or “Appeal”. Include the task/order reference, time, description and necessary screenshots. Our initial-response target is two business days, not 24-hour or instant live support.

Do not send passwords, one-time codes, full card details, security codes, API credentials or unrelated identity documents. Identity checks should be proportionate to the request. Supply locating information for harmful-content reports rather than redistribute unlawful or child-sensitive material.

Payments and refunds

Keep Waffo receipts and site order references when reporting pending payments, missing credits or duplicate charges. Actual support options in a Waffo receipt or buyer portal may also be used. Our support will not ask for remote computer control, a personal-bank transfer or another purchase to “unlock” credits.

See the Refund and Credit Policy. A money-refund request and a generation-credit return are separate processes.

Manage your stored photos and creations through Media and privacy. Deletion requests are queued for background processing; provider copies, backups and account closure need support coordination.

Privacy, reports and review

The Privacy Policy explains rights requests; the Acceptable Use Policy explains reports and evidence. Reply to the same message for manual review of a decision. You retain lawful access to regulators, payment institutions and competent courts.

Other documents: Terms · AI and Model Disclosure.